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Refund policy

RETURN & REFUND POLICY

Due to the nature of our items being pre-owned, all sales are FINAL and there are no returns (except for the unlikely occasions mentioned below)*. There are no exchanges and no trades allowed. Once an order is placed, it cannot be canceled. We provide multiple photos of each item from all angles. Please check all of the photos very carefully as they form part of the item description. If a flaw is noticed in a photo, but not listed in the written description, it is not considered a misrepresentation. Please bear in mind that signs of normal wear and aging are to be expected on pre-owned items.

As soon as an item is delivered, the customer must inspect it carefully to confirm that it matches the product description and that it is the actual item that was ordered.

*In the case of a mistake on our end, such as: the item has undisclosed severe damage; the wrong item was shipped; or the item is deemed not genuine by a Professional Authenticator (please note that we may require a proof for this): please submit a return request within 48 hours after receiving the item, via email to: gwensluxeshop@gmail.com. 

Return requests can be honored or denied at our discretion. All Gwen’s Luxeshop tags, and or security tag with a unique serial code, must be intact and attached to the item to be returned and refunded. Your item must be unused, smoke-free, and in the same condition in which you received it. If you are approved, your refund will be processed in its original form. There is often some processing time before a refund will be posted and this may take up to 5-10 days depending on the payment method.

 
WARRANTY

Gwen’s Luxeshop is not responsible for any damage which might occur after an item has been purchased and used. We are also not able to honor any brand specific warranties since we are not part of the manufacturing process. We will be as detailed as possible, pointing out all flaws and imperfections that an item might have, but we cannot foresee how future use will impact an item.

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